Shipping Policy

Thank you for shopping with us! We're excited to get your order to you as quickly as possible. Please read our shipping policy below for all the details regarding shipping within California.

Where We Ship

We currently only ship within California. We’re proud to serve our local community and are working hard to expand our shipping capabilities to other regions in the future.

Processing Time

Order Processing Time: All orders are processed and shipped within 1-2 business days (Monday to Friday, excluding holidays).
Order Cutoff: Orders placed after 12:00 PM PST will be processed the following business day.

Shipping Methods

We offer the following shipping methods:

Standard Shipping: Typically arrives within 3-5 business days.
Expedited Shipping: Typically arrives within 1-3 business days.

Shipping times are estimates and may vary depending on your exact location within California and other external factors.

Shipping Rates

Standard Shipping: Flat rate of $5.99 for all orders.
Expedited Shipping: Flat rate of $12.99 for all orders.

We offer free Standard Shipping on orders over $50 within California.

Delivery Confirmation & Tracking

Once your order has shipped, you will receive a tracking number via email so you can track your package. Please allow 24-48 hours for the tracking information to update once the carrier has received the package.

Shipping Restrictions

We currently only ship to addresses within the state of California.
We cannot ship to PO boxes or APO/FPO addresses at this time.

Damaged or Lost Shipments

While we do our best to ensure that your package arrives safely, there are occasional cases where items may be damaged during shipping or lost in transit. If your package arrives damaged or doesn’t arrive at all, please reach out to us at infoaskfb@yahoo.com within 7 days of receiving your order. We will investigate the issue and provide a solution, including replacements or refunds where applicable.

Returns & Exchanges

For information on returns and exchanges, please refer to our Return & Exchange Policy.

Contact Us

If you have any questions about your order or our shipping policy, please don’t hesitate to reach out to us at:

Email: infoaskfb@yahoo.com
Phone: (818) 690-5095

Thank you for supporting our local business! We appreciate your order and are excited to serve you.